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Air Purifier Frequently Asked Questions
We have set up this page to assist with most common queries in order to give you immediate support.
If your enquiry is not related to any of the below, please complete the feedback form by following the link at the bottom if this page.
Please note if you complete the feedback form but we believe the answer is already covered below, you may not receive a reply to your enquiry. We aim to respond to any feedback forms the same day we receive them, however, please allow up to 1 working day for a reply.
Click on the link relevant to your enquiry to expand it further. Although they are in no particular order or preference, please take a few minutes to read the section most relevant.
Clean or replace the filters if they appear to be heavily soiled.
The air could be impure at the time the unit was plugged in. Unplug the unit, wait one minute, and plug the unit in again.
Sensor operation is affected if the dust sensor openings are dirty or clogged. Gently clean the dust sensors.
Clicking or ticking sounds may be audible when the unit is generating ions, this is normal.
Check to see if the filters are heavily soiled.
Clean or replace the filters.
Plasma cluster Air Purifiers emit small traces of ozone which may produce an odour, this is normal.
Is the unit installed in a location that is difficult for sensor to detect cigarette smoke? Are the dust sensor openings blocked or clogged? If this is the case, clean the openings.
This means that the filters require changing. After replacing the filters, connect the mains supply and press the Filter Reset Button.
Check to see if the Lights OFF Mode selected. If so, then press the Lights Control Button to activate the indicator lights.
Check the Styrofoam float for impurities.
Clean the Humidifying Tray.
Ensure unit is located on a level surface.
Check to see if the Humidifying Tray and Water Tank are correctly installed.
Check the Humidifying Filter.
Clean or replace the filter when it is heavily soiled.
The Front Monitor lights will automatically change colour as impurities are detected by the dust sensor and odour sensor. This is normal.
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